Privacy and Cookie Policy
- This Privacy Policy sets out the rules for processing and protecting personal data provided by users in connection with their use of services offered by the website Hotel Grand City (the Website).
- The controller of personal data contained on the Website is Bacero Hotele Sp. z o.o., Wrocław 53-234 , Grabiszyńska 251, registered under NIP: 8943228086 (the Controller).
- To protect entrusted personal data, the Controller follows internal procedures and guidelines compliant with applicable data protection laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on protecting natural persons regarding personal data processing and the free movement of such data, repealing Directive 95/46/EC.
- The Controller takes particular care to protect the interests of data subjects and ensures that personal data is:
- processed lawfully;
- collected for specified, lawful purposes and not further processed incompatibly with those purposes;
- accurate and adequate for the purposes for which it is processed;
- stored in a form allowing identification of data subjects for no longer than necessary to achieve the processing purpose.
- Personal data is processed based on consent given by Website users and where applicable law authorizes the Controller to process personal data.
- The Controller processes personal data voluntarily provided by Website users solely to:
- respond to user inquiries submitted via the contact form,
- accept reservations via the online booking system,
- provide services by the Controller under Art. 6(1)(b) GDPR,
- conduct marketing, including sending commercial information by email where the Client has consented by checking the relevant box when booking or submitting a contact form inquiry. Consent to marketing and commercial information may be withdrawn by clicking the relevant link in the message received or by sending a request to the Controller's email address,
- pursue the Controller's legitimate interest in specific cases under Art. 6(1)(f) GDPR, e.g. debt collection or video monitoring of activity on the Premises.
- Personal data may be disclosed to authorities, institutions and entities authorized by law, as well as entities providing services to the Controller (e.g. legal, IT, marketing and accounting services, and other entities involved in delivering the ordered service).
- The Controller may use automated decision-making, including profiling, for marketing and offer customization.
- Website users who provided data may access the data processed by the Controller. Users may also modify, request deletion of, or restrict or stop processing of their personal data at any time. Users may also request deletion of their personal data from the Website at any time. Data portability does not apply because no standard for exchanging such data between hotels has been established.
- Website users may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
- To exercise the rights referred to in point 8 above, Website users should contact the Controller using the same email address or telephone number provided to the Website, at hotel@grandcityhotel.pl
- Every Website user may complain to the Personal Data Protection Office.
- The Controller collects information about users and their behavior as follows:
- by voluntarily entering information in forms,
- by collecting “cookies”.
- On their first visit to Hotel Grand City , users are informed that cookies are used. By remaining on the Website, users accept the use of cookies. Failure to change browser settings constitutes consent to cookie use.
- Installing cookies is necessary for proper service delivery on the Website. “Cookies” contain information needed for proper website operation, especially features requiring authorization. Users may change their browser settings for cookie handling and storage at any time.
- The Website uses the following types of “cookies”
- session cookies - remain in the browser until it is closed or the user logs out of the website where they were placed,
- persistent cookies - remain in the device's browser until deleted by the user or until the time specified in the cookie parameters.
- By functionality, cookies can be divided into:
- conversion cookies, which analyze the performance of different sales channels
- tracking cookies, which, together with conversions, help analyze the performance of different sales channels
- marketing cookies, used to personalize advertising content and target it appropriately
- analytics tools, which improve website usability by showing how users use it
- necessary cookies, fundamental to basic website functionality. The cookies we use help us develop our Website.
- Some cookies may be placed by the website and online booking system provider solely to:
- improve and support the booking process
- analyze and collect statistics on website and online booking system use to improve them
- The Website may contain links to other websites operating independently and not supervised by the Website. These sites may have their own privacy policies and terms, which we recommend reading carefully.
- The Controller reserves the right to amend the Website's privacy policy due to technological development, possible changes in data protection law and Website development. Users will be informed of all changes visibly and clearly.